Roof Replacement Customer Testimonial from Justin W. in Latonia, KY

"EDIT 1 year later:

I have to call out how great these guys are, once again. 1 year since I have had my new roof put on and I thought I had some damage from all the winds we got when Hurricane Helene came through Kentucky. I reached out to Klause Roofing to ask if what I was seeing was covered by my warranty. No questions asked these guys came out and inspected what I was seeing. Turned out some edging materials from a neighbor's house had blown into my gutters and was not a part of my home at all. Not only did the team not even think to charge me for the wasted trip, but they also added some nails to a loose fascia board they found while inspecting the roof. That board was never a part of the work they originally did nor was it part of any warranty, but they saw an issue and immediately took care of it for me, no charge and no fuss. These guys take customer service to heart, and that stands out in all their actions when working on your home. I am so glad I put a Klaus on my house.

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ORIGINAL REVIEW:

Klaus Roofing is top notch. My wife and I had about 8 different roofers for quotes and Klaus stood out head and shoulders above rest. I had certain questions I would ask and judge the responses to see who was being honest. Kyle from Klaus was honest, up front, and actually looked for what was best for us and our budget instead of just trying to upsell at ever step. This level of integrity is what won us over. Klaus then helped us with every step of the insurance process, provided answers, documents, and hand holding as needed to guide us through these steps. Klaus actually bid a little bit higher than our insurance estimate and we still went out of pocket on the difference just to stay with them instead of going with a smaller bid just because we felt more at ease with Klaus' professionalism and character. Klaus then piced and install date that worked around my schedule and when the time came, David and his install team were fantastic. They had the misfortune of doing my roof on the hottest week of the 2023 summer, but this did not deter their professionalism. David met with me and discussed every step that was to be taken during the replacement process and made sure any and all questions were answered. The installers got to work right away and were very efficient. David took photos and drone shots throughout the process to document everything. Once completed, they provided all the docs and photos needed by my insurance company to close out the claim process. Additionally, they provided the docs needed to also have my insurance company lower my rate based on the new roof and materials. We are very happy with this entire process and would use Klaus as a roofer again, but I don't think I will need them for another 50 years after the roof they put on. 10/10 Would hire them again."

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